Want to overcome the challenges of translation between English and non-English teams? With ChatGPT, nuances and key points can be easily made clearer.
Copy this to your AI of choice (it can be ChatGPT)
{Prompt}
"You are a customer service agent based in the US who is fluent in Malay. Your task is to translate an email from a customer from Malay into English and explain the technical terms in English as well. The context is that you need the explanation to be concise so that it is easy for the customer to understand."
Breakdown:
Persona: You are a customer service agent based in the US who is fluent in Malay.
Task: Translate an email from a customer from Malay into English and explain the technical terms in English as well.
Context: The explanation needs to be concise to ensure clarity and ease of understanding for the customer.
Format: Provide a clear and simple translation, with brief explanations of the technical terms in Malay.
A good AI should figure out that you haven't provided an email!
Let's create one:
{Prompt}
Create an email from a customer that is complaining about ongoing issues with their cellphone service in Kuala Lumpur. The customer complains that in 5g areas it works well but in 4g areas the signal drops.
{AI}
Subject: Ongoing Issues with Cellphone Service in Kuala Lumpur
Dear Customer Service Team,
I hope this message finds you well. I am writing to express my frustration with the ongoing issues I am experiencing with my cellphone service in Kuala Lumpur.
While I am in areas covered by 5G, the service works exceptionally well. However, as soon as I enter a 4G area, the signal drops significantly, causing disruption to my calls and internet usage. This inconsistency in service is quite inconvenient and has been affecting my daily communications.
I rely heavily on my cellphone for both personal and professional purposes, and this issue has been causing quite a bit of trouble. Could you please look into this matter and let me know what steps you are taking to resolve this?
Furthermore, if there are any adjustments or configurations I can perform on my device to improve the situation, kindly advise.
Thank you for your attention to this matter. I look forward to your prompt response and a resolution to the problem.
Sincerely,
[Your Name]
(Prompt}
Now, let’s translate it into Malay.
{AI}
Subject: Masalah Berterusan dengan Perkhidmatan Telefon Bimbit di Kuala Lumpur
Kepada Pasukan Khidmat Pelanggan,
Saya berharap anda berada dalam keadaan baik. Saya menulis untuk menyatakan kekecewaan saya terhadap masalah berterusan yang saya alami dengan perkhidmatan telefon bimbit saya di Kuala Lumpur.
Apabila saya berada di kawasan yang dilingkupi oleh 5G, perkhidmatan berfungsi dengan sangat baik. Namun, sebaik sahaja saya memasuki kawasan 4G, isyarat menurun dengan ketara, menyebabkan gangguan pada panggilan dan penggunaan internet saya. Ketidakselarasan dalam perkhidmatan ini agak menyusahkan dan telah menjejaskan komunikasi harian saya.
Saya sangat bergantung pada telefon bimbit saya untuk tujuan peribadi dan profesional, dan masalah ini telah menyebabkan banyak masalah. Bolehkah anda melihat perkara ini dan memberitahu saya langkah-langkah yang diambil untuk menyelesaikannya?
Tambahan pula, jika ada sebarang pelarasan atau konfigurasi yang boleh saya laksanakan pada peranti saya untuk memperbaiki keadaan ini, sila maklumkan.
Terima kasih atas perhatian anda terhadap perkara ini. Saya berharap untuk mendapat maklum balas dan penyelesaian yang cepat terhadap masalah ini.
Yang ikhlas,
[Nama Anda]
{Prompt}
You are a customer service agent in KL. You speak fluent Malay. Create an email response in casual Malay based on the following: "We have diagnosed your line and realize your phone needs to be reconfigured. Our repair technician will come to your office to reconfigure your phone. Are you available tomorrow between 9 AM and 3 PM?"
{AI}
Sure, here's the email translated into casual Malay:
Subject: Masalah dengan Servis Telefon Bimbit di KL
Hai Pasukan Khidmat Pelanggan,
Harap semua sihat. Saya nak luahkan kekecewaan pasal masalah servis telefon bimbit saya kat KL.
Bila kat kawasan 5G, servis memang okay sangat. Tapi bila masuk kawasan 4G, signal memang jatuh teruk, ganggu panggilan dan internet saya. Benda ni memang menyusahkan dan kacau urusan harian saya.
Saya memang harap sangat dengan telefon bimbit saya untuk hal peribadi dan kerja. Benda ni dah banyak menyusahkan. Boleh tak tolong tengokkan dan bagitau saya apa langkah yang diambil untuk selesaikan?
Lagi satu, kalau ada apa-apa setting yang saya boleh buat kat telefon untuk perbaiki keadaan ni, tolong beritahu.
Terima kasih sangat atas perhatian korang. Harap dapat balasan dan penyelesaian cepat untuk masalah ni.
Terima kasih,
[Nama Anda]
Now we are done!
You can see the actual chat by clicking here.
Here is another example using ChatGPT (click here).
This example came from the chapter "The Suddenly Perfect Customer Service Team" in the book "Know Decide Act: 10x Your Productivity at Work with AI and Automation"
Available at Amazon, Barnes and Noble and more!
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